StmtlyStmtly

Promotion of Access to Information Act (PAIA) Manual

for Bhasa Financial Solutions (Pty) Ltd

Registration Number: 2025/904172/07

Effective Date: 26 April 2026

1. Introduction to PAIA

The Promotion of Access to Information Act, 2 of 2000 (PAIA), was enacted to give effect to the constitutional right of access to any information held by the State or by any other person that is required for the exercise or protection of any rights. Where a request is made to a private body, that body is required to release the information, except where the Act provides for the refusal of such a request.

Bhasa Financial Solutions (Pty) Ltd, operator of Stmtly, is committed to upholding the principles of PAIA and ensuring that individuals have access to information as provided for by law.

2. Company Details

Full Name of Private Body: Bhasa Financial Solutions (Pty) Ltd

Registration Number: 2025/904172/07

Physical Address: 154 Rissik Street, Corner Steve Biko Rd, Sunnyside, Pretoria, 0083

Postal Address: 154 Rissik Street, Corner Steve Biko Rd, Sunnyside, Pretoria, 0083

Phone Number: 068 857 0828

Email Address: info@bankstatements2csv.co.za

Website: https://bankstatements2csv.co.za

3. Information Officer Details

In terms of Section 17 of PAIA and Section 55 of POPIA, the head of a private body is automatically designated as the Information Officer. The Information Officer is responsible for ensuring compliance with PAIA and POPIA.

Name of Information Officer: Edward Bhasa

Email Address: edward@bankstatements2csv.co.za

Phone Number: 068 857 0828

4. Guide on How to Use PAIA

The Information Regulator has compiled a guide in terms of Section 10 of PAIA, containing information to assist a person wishing to exercise any right contemplated in PAIA. This guide is available from the Information Regulator.

The Information Regulator (South Africa)

  • Physical Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
  • Postal Address: P.O Box 31533, Braamfontein, Johannesburg, 2017
  • Website: https://inforegulator.org.za/
  • Email: PAIACompliance@inforegulator.org.za (for PAIA enquiries)
  • Complaints Email: complaints.IR@inforegulator.org.za

5. Records Available in Terms of Other Legislation

Information is available in terms of the following legislation, if applicable to Bhasa Financial Solutions (Pty) Ltd:

  • Basic Conditions of Employment Act, No. 75 of 1997
  • Companies Act, No. 71 of 2008
  • Compensation for Occupational Injuries and Diseases Act, No. 130 of 1993
  • Electronic Communications and Transactions Act, No. 25 of 2002
  • Employment Equity Act, No. 55 of 1998
  • Income Tax Act, No. 58 of 1962
  • Labour Relations Act, No. 66 of 1995
  • Occupational Health and Safety Act, No. 85 of 1993
  • Protection of Personal Information Act, No. 4 of 2013 (POPIA)
  • Skills Development Act, No. 97 of 1998
  • Unemployment Insurance Act, No. 63 of 2001
  • Value Added Tax Act, No. 89 of 1991

6. Records Held by Bhasa Financial Solutions (Pty) Ltd

Bhasa Financial Solutions (Pty) Ltd holds records in the following categories. A request for access to these records must be made in accordance with the procedures outlined in Section 7 of this Manual.

6.1. Company Records

  • Memorandum of Incorporation
  • Minutes of Board Meetings
  • Resolutions
  • Share Register
  • Statutory records (e.g., CIPC filings)

6.2. Financial Records

  • Annual Financial Statements
  • Accounting Records
  • Tax Returns
  • Invoices, Receipts, Payment Records
  • Bank Statements (Company)

6.3. Human Resources Records (if applicable)

  • Employee Records (e.g., contracts, payroll information)
  • Policies and Procedures
  • Training Records

6.4. Customer Records

  • Customer Account Information (Name, Email, Phone Number)
  • Subscription Details and Payment History
  • Conversion History Metadata (as per Privacy Policy)
  • Correspondence with Customers

6.5. Information Technology Records

  • Software Licenses
  • System Documentation
  • Website Usage Logs (non-personal, aggregated)
  • Security Incident Records

6.6. Marketing Records

  • Marketing Materials
  • Customer Communications

7. Request Procedures

To request access to a record of Bhasa Financial Solutions (Pty) Ltd, you must complete the prescribed form (Form 2, as published by the Information Regulator) and submit it to the Information Officer at the address or email address provided in Section 3 of this Manual.

The request must:

  • Provide sufficient detail to enable the Information Officer to identify the record and the requester.
  • Specify the right the requester is seeking to exercise or protect.
  • Explain why the record is required for the exercise or protection of that right.
  • Provide the contact details of the requester.
  • If the request is made on behalf of another person, submit proof of the capacity in which the requester is making the request.

The Information Officer will process the request within 30 days, unless the request is transferred to another body or the period is extended as provided for in PAIA.

8. Grounds for Refusal of Access to Records

PAIA provides various grounds upon which a request for access to a record may be refused. These include, but are not limited to:

  • Protection of privacy of a third party who is a natural person.
  • Protection of commercial information of a third party.
  • Protection of confidential information of a third party.
  • Protection of safety of individuals and protection of property.
  • Protection of records privileged from production in legal proceedings.
  • Protection of research information.
  • Protection of commercial information of the private body.

9. Remedies Available When a Request is Refused

If a request for access to a record is refused, the requester may apply to the Information Regulator for a decision or apply to a court for appropriate relief.

10. Availability of the Manual

This Manual is available at the physical address of Bhasa Financial Solutions (Pty) Ltd and on its website. It can also be obtained from the Information Regulator.